BSBTWK501 – Lead diversity & inclusion
SITTIND003 – Source and use information on the tourism and travel industry
SITXCCS015 – Enhance customer service experiences
SITXCCS016 – Develop and manage quality customer service practices
SITXCOM010 – Manage conflict
SITXFIN008 – Interpret financial information
SITXFIN009 – Manage finances within a budget
SITXFIN010 – Prepare and monitor budgets
SITXHRM009 – Lead and manage people
SITXMGT004 – Monitor work operations
SITXMGT005 – Establish and conduct business relationships
SITXWHS007 – Implement and monitor work health and safety practices
SIRXOSM007 – Manage risk to organisational reputation in an online setting
SITTPPD013 – Develop interpretive activities
SITTPPD016 – Research and analyse tourism data
SITTPPD015 – Develop in-house recreational activities
SITTTVL003 – Provide advice on Australian destinations
SITXCCS010 – Provide visitor information
SITTTVL002 – Provide advice on international destinations
BSBPEF501 – Manage personal & professional development
PSPGEN086 – Undertake career planning
SIRXOSM002 – Maintain ethical and professional standards when using social media and online platforms
SITXHRM008 – Roster staff